Shipping Protection protects you if your items are lost, stolen or damaged during transportation or delivery.
 
If your Items are Lost, Stolen or Damaged during Transit please see below for all required information in order for All That Glitters Lab to file an insurance claim on your package. Failure to provide the requested information in a timely manner to All That Glitters Lab forfeits your opportunities for us to handle your shipping insurance claim.
 
- Preserve all of the packaging material and Damaged Items. Do not dispose of the packaging material or Damaged Items before a claim is completed as photographs or other proof of a claim may be required. Failure to comply may result in the denial of your claim due to insufficient evidence.
 
- If a Parcel is marked by the carrier as “delivered” to the Delivery Address but it has not been received by the customer, the claim must be filed within 10 days from the date/time the carrier marked the Parcel as delivered.
 
- Claims where the status is “not delivered” must be reported no later than 30 days (60 days for international shipments) after the shipped date (carrier pick up).
 
- We may request supporting documents to finalize your claim, including but not limited to video recordings or photos showing Theft or a police report. If required documents are not provided to Us, the claim may be rejected.