Frequently Asked Questions
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Frequently Asked Questions
About the Glitter
Glitter is sold by weight, not by volume. Different cuts pack differently, so two ounces of one glitter can sit higher in the jar than two ounces of another. You're getting the full weight either way - 2 ounces in standard sizes, 1 ounce in mystery glitter flights.
Non-toxic polyester, called PET. Our edible line is different, that's food-safe mica, and it's the only line rated for anything you eat.
Tumblers, resin crafts, nail art, makeup, body lotions, freshies, snow globes ... pretty much any project you can think of, though we don't recommend burning it and only the edible glitter collection is safe to eat.
Ordering, TikTok Lives, and Events
No, codes don't apply to flights, custom mixes, or event passes. These are made to order, so they are excluded from discounts. Everything else is eligible.
Mystery glitter flights are packed in 1 ounce tubes and are a fun way to sample glitter you may not otherwise select yourself. You purchase a 4-count or 6-count flight here on the website, then join us at our TikTok live stream that evening. We pull your colors from a lotto drum, and you get one swap if a color isn't for you. If you're a frequent customer, you can also swap colors you already own. Mystery Glitter Flights are activated on the website at noon EST the day of our TikTok live streams.
NOTE: There is also a pre-packaged version for those who want the fun of a mystery flight without coming to the TikTok Live. Those do not include a swap as they're pre-packaged and ready to ship. Please make sure you are purchasing the version you want as pre-packaged flight purchases will not show in the queue for the live stream.
Flights and custom mixers are restocked at noon EST the day of the live stream. Passes for Saturday special events are restocked at noon EST the Tuesday before the event. All typically sell out and will then show as out of stock until the next restock schedule. Check back at noon on Tuesday, Thursday, and Saturday and you can grab one!
If we notice that you have placed 2 unshipped orders, we will do our best to combine them and refund one shipping fee. We do recommend that you message us to help ensure we don't miss it. Please note that combining orders is not guaranteed, but we will always do our best to accomodate you if possible.
Shipping & Delivery
Yes, free shipping applies to all order of $149+
Orders typically arrive within 5-7 business days after they ship. This will vary based on the class of service you choose at checkout, your location, USPS delays, and holidays. We do our best to ship all orders within 1-3 business days of order; however, once they are in the carrier hands, it's out of our control.
An email with tracking will be sent to the address on the order as soon as it ships. Please note that we are not provided with any additional information by USPS beyond what you see in your tracking.
Once your package is handed to USPS, delivery is out of our hands, and the tracking you see is the same tracking we see. If it's marked delivered but hasn't arrived, we recommend waiting one more business day, then contact your local post office. If it still doesn't turn up, file a claim at 1-800-ASK-USPS or through Missing Mail at usps.com. We're not able to reimburse or reship orders that USPS misdelivers, or that go missing after they've been marked delivered.
Please check your address carefully before submitting your order, since we often can't change it once an order is placed. Email us right away and we'll correct it if the order hasn't shipped.